Customer supportAll systems operational

How can we help?

Tell us what is happening and we will get right on it. It goes straight to the team who built your setup.

Copy lands in your inbox
Instant Confirmation

Connected systemsEvery 60s

Read once a minute from each vendor's own public status feed. A system we cannot reach says so rather than guessing.

What to put in the ticket

The more of this you can tell us, the better we can assist you.

Your customer IDUnique to your organization, and can be found in your Pepperi account under Settings, Company Profile, ID.
Show me where
Company Profile
Name
ID12345678
Created08/24/2024
Settings, top rightCompany ProfileCopy the ID
What went wrongWhat you expected to happen, and what happened instead. Detail there is what lets us pinpoint the problem rather than guess at it.
Every detail you haveOrder numbers, the activity or visit, the items affected, the rep it happened to. The more you send, the less we have to come back and ask.
How to repeat itThe steps you took to get there. Add a screenshot if it is something on screen.
When it startedRoughly is fine. It helps us work out what changed.

Do not worry if you cannot answer all of it. Send what you have and we will ask about the rest.

Customer success

A proper look at your Pepperi

Forty-five minutes with the team who built your setup. Bring what has been nagging you and we will fix it, then we will map what your Pepperi could do next that it is not doing today.

See what to expect

Direct: we@mod.fyi (347) 788-3678